New Research: Millennials and Customer Service [Infographic]

A person’s age and how it affects their attitudes and decisions fascinates me. I’ve written about it many times. We all have two ages. We have an online age, and then of course there is our physical age. It doesn’t matter to me if someone is 18 or 80, if that person is interesting, I’ll talk to him or her online. However, we all leave clues that hint to our actual age. You can read more about that in How Your Blog Posts and Social Media Posts Give Away Your Age.

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According to this infographic, your attitude about customer service might also give away which generation you were born into. I have zero tolerance for poor customer service. Yesterday I was in a store with my mother, and she was treated rudely. I was fuming about it, but my mother smiled and treated the woman behind the counter kindly regardless. I wondered in that moment if that was a difference in our generations, or if she was just being exceptionally nice.

Recently Aspect Software and The Center for Generational Kinetics surveyed people in the United States between the ages of 18 and 65 about their attitudes towards customer service. It turns out, I’m not the only one who despises dealing with customer service.

You’ll see in this infographic called Making it Through the Millennial Customer Service Maze, 33% of millennials would rather clean a toilet than talk to customer service (pass me the toilet brush), 26% would rather change a dirty diaper and 23% would rather do physical labor than talk to customer service.

If it were up to me, I would prefer to handle 100% of my customer service needs online. Unfortunately, that is not an option yet. The reason these things matter is because over half of all millennials have moved their business from one company to another because of poor customer service. In addition to that, as a generation, millennials will spend more money than any other generation in coming years.

Marsha Collier hosted a Twitter chat last month about generation silos. It was a huge success, and it even became a trending topic on Twitter. You can read the tweets from that chat at Generation Silos. The conclusion was basically that all generations have something to offer each other, and we can all learn from each other. We can recognize and respect our differences while still working effectively together.

I still go back to what I said at the beginning of this article. It doesn’t matter to me if you are 18 or 80. You are important. You don’t have to be a millennial to get annoyed by bad customer service. You can click over to www.aspect.com/millennials to get more information about this research, and how it affects your business.

(Click Infographic to Enlarge)

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Photo credit: Aspect Software / WFIU

Article was written by Diana Adams and originally seen on PodJam.TV blog.

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7 Best Work Productivity Tips for Entrepreneurs

7 Best Work Productivity Tips for EntrepreneursThis article is a guest post by Camilla Hallstrom.

Being an entrepreneur is hard – really hard. You have to be a jack of all trades, and simultaneously work as a salesman, marketer, customer service representative, product manager, project manager and more. In between, you should get administrative work done. Oh, and you might want to have a private life. You know, hang out with your family and friends from time to time. Maybe even hit the gym or a fitness class once in a while (who has time for that?!).

Now, you’re obviously a fighter – otherwise, you wouldn’t be in the business game.

But still… Sometimes – and more often than not – it feels like there just aren’t enough hours in the day.

That’s why you need to focus on your productivity. You need to figure out how to do more in less time. Though how do you do that? The answer doesn’t lie in a magic spell or a shiny new app. The secret to getting more work done in less time is to apply systems and strategies.

Today, I’ll be sharing 7 productivity strategies with you. The aim is to get you get more stuff done in less time – so that you have more time for growing your business and having fun while doing it.

Also, I’ve put together a special, free bonus to help you even further. Make sure you read all the way to the end to get it.

Here are my 7 productivity tips to get your productivity on track:

  1. Focus relentlessly. You know how it is. You more or less know what you have to do to grow your business, but something always seems to come in the way. You can’t point a finger at what it is that makes your business stall.

There is an easy remedy. This is something highly successful entrepreneurs preach: focus. Focus relentlessly.

Now you might be wondering what you should be focusing on. The answer? You should identify what it is that makes your business grow. Forget everything else.

For example, if you’re a consultant, your one job is to get clients. Now, how you get clients depends on your industry and business model, but say most of your clients come as leads from your blog. Now you know that your one job is to focus relentlessly on your blog. Not Twitter, Facebook, cold emails or cold calls. Your blog.

  1. Be mindful. One big regret many people have on their deathbed is that they worked too hard. As depressing as it is, I’m mentioning this because I don’t want you to have the same regret. There’s no point in you being productive, having all the time in the world and building your business if you’re not enjoying your life. “I’ll enjoy it once my business is built,” you might think. “When I have that big house, and I can travel the world – then I’ll be happy”.

The thing is, you won’t. You’ll have some new goal, and you’ll be so busy chasing that goal that you’ll forget your happiness.

So start now. Be mindful of what’s going on. Breathe. Have fun. Pause once in a while. Do something unexpected. Enjoy what you’re doing even though you’re not always working on the most inspiring thing.

  1. Hire a virtual assistant. I recently hired a virtual assistant for some research tasks that took me a ton of time. And man, did that save me time. I’m not a huge fan of research so hiring a VA also helped me get rid of stuff that I didn’t find enjoyable.

Even if your budget isn’t the biggest, hiring a VA even for a few hours a week or even month can help you get ahead of the game. Alternatively, you can use that investment to get time off to do something you enjoy. Subsequently, you’ll have more energy to tackle your business obstacles.

  1. Chunk your time. You have those recurring tasks that take a ton of effort and time to get done. For example, you might have to send emails on a recurring basis, tweet, or make phone calls. To make your use of time as effective as possible, you can batch those tasks together and do them at once.

For example, if you need to make calls, batch them together so that you make them all at a set time. Check and send emails and work on social media at another time.

  1. Schedule everything. If business and blogging experts like Chris Drucker and Jon Morrow do it, you should too. You should schedule everything that you do for your business – and then take action on what you’ve scheduled. Everything that’s not in your calendar doesn’t happen.

This approach to time management has several positive effects. Not only are you kept on track with what you have to do, you also stay organized and focused.

  1. Recharge. Your brain needs to rest, and it needs help in blocking out stress. Sleep and exercise are excellent remedies to this.

Without going into too much detail, sleep enables neurons in your brain to repair themselves. Too little sleep leads to malfunctioning neurons. It has tons of health-related effects on you – so make sure you get enough sleep.

In the same sense, exercise helps protect you from diseases such as heart attacks and depression. Exercise also helps your brain fight stress.

I know your days are filled with stuff but given the fact that sleep and exercise help you function better, it’s worth the time investment to get a few more hours of sleep and exercise regularly.

  1. Don’t be busy doing nothing. We all love feeling busy. It gives us a sense of being important and needed. People look up to you and admire you for your work ethics. The reality might be that you’re actually busy doing nothing at all. The signs are obvious: your business doesn’t move forward despite your busyness, and you don’t see any results.

That’s why you need to realize when you’re busy doing nothing. What you need to be – for the sake of your business – is being busy doing important things. Important things are those things that help your business, and yourself grow. Ignore everything else.

So these are my recommended 7 productivity tips for you to get more stuff done in less time. Put these tips into action and report back on your progress!

Also, if you want even more tips, I’ve put together an extensive guide (22 pages!) on how to save at least one hour a day on tasks you despise.

In fact, if you use all of the tips, you could save closer to 4-5 hours a day.

It’s completely free – click here to download it.

Author : Camilla Hallstrom is a productivity blogger at 99 Smart Ideas. She helps smart folks (like you) manage their time, stay motivated, and get important projects done.

Photo Credit: gothick_matt via Compfight cc

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4 Types of Learners and How They Learn Best [Infographic]

If I had to make a list of my top favorite things about being alive, one of them would be the ability to learn new things every day. I’m naturally curious, and when I find something I’m interested in, I want to learn as much as I can about it. I think this is the reason why social media is fascinating to many people. Twitter is an endless stream of interesting tidbits of information to learn about. If you’re like me though, you prefer to learn in some ways instead of others.

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For example, I find it very difficult when someone tries to explain a complex concept to me via a long email. It just doesn’t compute in my brain. If that person explains the same thing (in the same way) via a voice convo, I usually understand quickly.

I have a friend who paces around her house (holding her notes and maybe a book) while she’s learning something new. I couldn’t figure out why she does that until I learned that kinesthetic learners prefer to be moving while learning. They feel most receptive to new information when they are not sitting still.

The most effective study or learning habits for you depends on which kind of learner you are. This infographic below by Oxford Learning Centres gives some fun, color-coded tips that might assist you next time you’re trying to learn something new.

I remember one of my teachers at University told us that taking notes helps us learn concepts. I never understood that because note taking didn’t seem to affect my ability to learn something new. Now after reading this infographic, I found out that’s because I’m not a “read and write learner.”

What kind of learner are you? One thing I see on here is that auditory learners like me shouldn’t multitask since distractions can minimize the ability to retain information. I guess that means I should close Twitter the next time I’m trying to learn something. Boo.

(Click Infographic to Enlarge)

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Source: Infographic Journal
Photo credit: Oxford Learning Centres / mattscoggin

Article written by Diana Adams  and originally seen on PodJam.TV blog.

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Seven Tools To Increase Bookkeeping Productivity

I’m honored to have a guest post over on WiseStamp. Be sure to check out their really slick email signature tool here.

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bookkeeping-2What exactly is productivity? How do we define it? Essentially it’s about setting up systems, which allows tasks to be performed as efficiently and effectively as possible.

There are many posts that have been written focusing on various aspects ofproductivity – they range from checking email at certain times of the day, working in 90 minute blocks to maximize your personal energy, delegating to virtual assistants, and everything in between.

Many small business owners experience high levels of anxiety and frustration when it comes to bookkeeping and understandably so. Today’s technology offers small business owners the ability to automate a number of bookkeeping tasks.

Read the entire post here.

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Office Break Room Hacks for Better Productivity [Infographic]

Here in the United States, smoking is on the decline and has been for several years. Although smoking is dangerous for our health, a colleague of mine recently pointed out a positive aspect of smoking. Back in the days when smoking at work was popular, at least it was a reason to take five or ten minute breaks from work. People would walk outside for their smoke breaks and get a little sunshine.

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These days though, it’s more popular to just work straight through those breaks, which doesn’t help our productivity. The break room productivity hacks I’d like to share with you today will help you make the most of your short work breaks.

According to this infographic called Time for a Break: Break Room Hacks for Workplace Productivity (by Quill.com), what we do and eat during our office breaks can play a big part in how productive we are after those breaks. According to the accompanying blog post:

Taking a few breaks during the day has many advantages. It sharpens concentration, improves health and boosts productivity. That’s why it’s so important to make your office break room inviting so employees want to use it.

With all the bad things I’ve read about caffeine, it’s nice to read the positive effects of caffeine in this infographic. It’s also nice to see the small list of items we can eat during our breaks which can help boost productivity.

Berries, seeds, nuts, avocados, yogurt, dark chocolate and green tea are all things that can recharge our batteries during our breaks, which sets us up for more productive work afterwards. I also think it’s interesting that coffee makes us more friendly at work. I giggled when I read that. I’ve personally noticed that I’m more tolerant, helpful, friendly and support of others after a cup or two of coffee.

If you have any additional tips for how to maximize our office breaks, please leave them in the comment section below. This is fun information that can help us all to be more productive.

(Click Infographic to Enlarge)

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Source: Design Taxi
Photo credit: Sebastiaan ter Burg / Quill.com

The article was written by Diana Adams and seen on PodJam.TV Blog.

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